Cisco UCCX Mobile Supervisor for iPhone

Ever since i got an iPhone i have wanted to get the new Cisco UCCX Mobile Supervisor on but i had a hard time finding the link. Even when i searched the Apple store i still could not find it :@

While responding to a few queries in the UCCX.net forums i found a link posted by Ted and thought i needed to make sure i never forgot it again just in case the iPhone goes wrong !!

So here it is if anyone else requires it.

 

http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=307029082&mt=8

Voipmonkey

iPhone and Google Mail

Better way to manage googlemail and calendar information (Extracted from google)

Mail, Calendar, & Contacts Setup: Set Up Your iPhone or iPod Touch

Print

To set up Google Sync on your iPhone or iPod Touch device, please follow the steps below .

Requirements and Upload

1. Google Sync is only supported on iPhone OS versions 3.0 and above. You can check your current version by going to Settings > General > About > Version. To upgrade, follow the instructions at http://www.apple.com/iphone/softwareupdate/. Please upgrade to iPhone OS 3.0 before setting up Google Sync.

2. Perform a sync with iTunes to ensure that Contacts and Calendars from your iPhone are backed up to your computer.

Getting Started

1. Open the Settings application on your device’s home screen.
2. Open Mail, Contacts, Calendars.
3. Tap Add Account….
4. Select Microsoft Exchange.

    

Enter Account Info

5. In the Email field, enter your full Google Account email address. If you use an @googlemail.com address, you may see an "Unable to verify certificate" warning when you proceed to the next step.
6. Leave the Domain field blank.
7. Enter your full Google Account email address as the Username.
8. Enter your Google Account password as the Password.
9. Tap Next at the top of your screen.
9a. Choose Accept if the Unable to Verify Certificate dialog appears.
10. A new Server field will appear. Enter m.google.com.
11. Press Next at the top of your screen again.

   

12. Select the Google services you want to sync.

13. Unless you want to delete all the existing Contacts and Calendars on your phone, select the Keep on my iPhone option when prompted. This will also allow you to keep syncing with your computer via iTunes.

If you want to sync only the My Contacts group, you must choose to Delete Existing Contacts during the Google Sync install when prompted. If you choose to keep existing contacts, it will sync the contents of the "All Contacts" group instead.

     

You’ve set up Google Sync for your iPhone. Synchronization will begin automatically if you have Push enabled on your phone. You can also open the Mail, Calendar or Contacts app and wait a few seconds to start a sync. 

Next learn how to choose which calendars to sync, if you’d like to enable multiple calendars. 

Tip: If your business, school, or organization uses Google Apps, your administrator will first need to enable Google Sync before you can take advantage of this feature.

 

http://google.com/support/mobile/bin/answer.py?hl=en&answer=138740

Manually Remove Cisco CAD Desktop 4.X and Above

 

I am sure that at some point you have removed a part of the Cisco CAD Desktop that you should not have done during an upgrade as i have many times.

Well don’t despair there is a solution. Get down and dirty with and manual removal (Come on regedit).

Follow this extracted procedure :-

It may become necessary to manually remove Cisco Desktop applications from your PC. Some reasons for this are:

■ The Windows Add/Remove Programs utility does not completely remove a Cisco Desktop application.

■ You are unable to upgrade Cisco Desktop applications due to files and settings created in a previous version.

IMPORTANT. Do not use this procedure unless you are advised to do so by the Cisco Technical Assistance Center (TAC). Contact TAC first to see if there are other solutions to the problem you are experiencing.

This procedure does not remove all Cisco Desktop elements, only those that may interfere with subsequent installations.

NOTE: This procedure removes all Cisco Desktop applications. If you want to remove only specific Cisco Desktop applications, contact TAC.

NOTE: Depending on which Cisco Desktop applications are installed on your computer, you may find all or only some of the following registry keys and folders.

To manually remove all Cisco Desktop applications from your computer:

1. From the Start menu, choose Run.

The Run dialog box appears.

2. Type Regedit and then press OK.

The Registry Editor window appears.

3. Delete the following registry keys:

Under HKEY_LOCAL_MACHINE\SOFTWARE, delete the key:

Spanlink

Under HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI,

delete the keys:

FCRasSvrDB
FCVoIP
FCVoIP_sub_1
FCVoIP_sub_2
FCVoIP_sub_3
FCVoIP_sub_4
SYNC_SERVER_A
SYNC_SERVER_B

Under HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI\

ODBC Data Sources, delete the values:

FCRasSvrDB
FCVoIP
FCVoIP_sub_1
FCVoIP_sub_2
FCVoIP_sub_3
FCVoIP_sub_4
SYNC_SERVER_A
SYNC_SERVER_B

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall, delete the keys:

{1F99B160-BDCE-11D5-84FE-0001031A6A35}

{2A879B13-E744-11D4-849E-0001031A6A35}

{2DF142C0-11F6-11D4-8770-00105AA752A8}

{3AFB74C0-527B-11D4-8776-00105AA752A8}

{3E2F65E8-7773-11D4-8466-0001031C0C0B}

{3F2EEAA1-1F49-11D4-8770-00105AA752A8}

{4FE45CA0-9E24-11D5-84F4-0001031A6A35}

{536A8CD0-F07E-11D4-849F-0001031A6A35}

{671EAD40-79FA-11D5-84E8-0001031A6A35}

{7816039C-78FE-11D4-8466-0001031C0C0B}

{AEF488C0-5B62-11D5-84E0-0001031A6A35}

{B2C70A61-0941-11D4-8770-00105AA752A8}

{BF7D7545-3373-11D5-84D1-0001031A6A35}

{FD3E6760-4B71-11D4-8773-00105AA752A8}

Under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services,

delete the keys:

FastCall Chat Server
RASCALServer
Spanlink
Spanlink FastCall Enterprise Server
splkldap
splkldapmon
SyncServer
TAIServer
VoIPMonitorServer

4. Access the Windows Add/Remove Programs dialog box (Start > Control

Panel > Add/Remove Programs). If you find any Cisco Desktop application names in the list of programs installed on the computer, search for them (without the version number) under the registry location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and delete them.

5. In Windows Explorer, delete the following folders and their contents:

C:\Program Files\Cisco\Desktop

C:\Program Files\Cisco\IM

C:\Program Files\Spanlink

C:\Program Files\Cisco\Desktop_Cfg

(Do not delete the Desktop_Cfg folder if you wish to preserve configuration data and agent recordings from an on-board Recording & Statistics server.)

C:\Program Files\Cisco\AudioFiles

(Do not delete the AudioFiles folder if you wish to preserve agent recordings from an off-board Recording & Statistics server.)

6. Under the C:\Program Files\Installshield Installation Information folder, delete the following folders.

Note that this is a hidden folder. You may need to change your Windows Explorer Folder Options to enable viewing hidden files and folders.

{1F99B160-BDCE-11D5-84FE-0001031A6A35}

{2A879B13-E744-11D4-849E-0001031A6A35}

{2DF142C0-11F6-11D4-8770-00105AA752A8}

{3AFB74C0-527B-11D4-8776-00105AA752A8}

{3E2F65E8-7773-11D4-8466-0001031C0C0B}

{3F2EEAA1-1F49-11D4-8770-00105AA752A8}

{4FE45CA0-9E24-11D5-84F4-0001031A6A35}

{536A8CD0-F07E-11D4-849F-0001031A6A35}

{671EAD40-79FA-11D5-84E8-0001031A6A35}

{7816039C-78FE-11D4-8466-0001031C0C0B}

{AEF488C0-5B62-11D5-84E0-0001031A6A35}

{B2C70A61-0941-11D4-8770-00105AA752A8}

{BF7D7545-3373-11D5-84D1-0001031A6A35}

{FD3E6760-4B71-11D4-8773-00105AA752A8}

7. Reboot the computer before attempting to reinstall any Cisco Desktop applications.

Auto Call Pickup – Cisco CUCM

 

By Default on Cisco Unified Communication Manager systems the pickup group feature does not auto answer this is a cluster wide service parameter you enable this as follows.

From the CUCM Menu you go to

System\Service Parameters\

Then select the Publisher from the drop down list, then select the Cisco CallManager Service.

Then Search for Auto Call Pickup & set to true (default = false)

Save the settings and reset all devices on the system (May want to do this part in a maintenance window !!)

Job Done

Search for the Best Web Technology

Hi to all people who read my drivel. I am trying to build a wallboard application and need to figure out what web technology to use so i have decided to run a poll to see if you guys can give me your valuable thoughts.

Happy Voting

Putting my money where my mouth is !!!

I am at last going to put my money where my mouth is and start studying for my CCIE voice qualification.

I have been toying with the idea for a while and at last i have decided lets have a go. I know it will probably be the hardest thing i have ever done but hey, No Pain No Gain.

i have attached all the starting points i.e blueprints for the exams for any other fellow studiers.

Written Lab Blue Print (V7)

http://www.cisco.com/web/learning/le3/ccie/voice/wr_exam_blueprint.html

Practical Lab Blue Print (V7)

https://cisco.hosted.jivesoftware.com/docs/DOC-3569

Kit List (V7)

https://cisco.hosted.jivesoftware.com/docs/DOC-3641

well here’s to a journey of discovery !!!

Potential Dev Site

I have stumbled across a cert website with allsorts of good info and some SDK stuff.

http://uccert.wikidot.com/

Check it out a mate of mine Leigh Harrison does seem to be active here too

Arc Training

Got an ARC training course over the next couple of days to see what new things ARC are fetching to the Enterprise console table.

Check it out at http://www.arcsolutions.com/uk/solutions/products/arc_enterprise.aspx

I will blog later about the exciting new features

SRST and Cisco Unity Voicemail

During the trip to the USA a few new challenges came up for me and a co-worker to resolve.

The first of these was when a site is in Fallback (SRST) and you have a IVR attached to a number on this site but the IVR server is remote. SRST by default will accept and setup dynamic dial peers for all physical devices (2345$) but if you have a none physical device or number (CTI Route Point) then no dial peers where matched.

So the solution!!

Within the call-manager-fallback (SRST) options you use the alias command. this will allow you to redirect this virtual number to a physical number.

Standard SRST Config

call-manager-fallback
secondary-dialtone 9
max-conferences 5 gain -6
transfer-system full-consult
limit-dn 7942 1
limit-dn 7945 1
timeouts interdigit 5
ip source-address X.X.X.X port 2000
max-ephones 100
max-dn 100 dual-line
transfer-pattern 9T
default-destination XXXX
alias 1 2100 to 2122 huntstop
date-format dd-mm-yy

Helped ??

Week in the USA

Just sat around in Heathrow airport waiting to catch a plane to San Francisco for a weeks work. looking forward to this week as i get to play with the Telco’s in the USA for the first time. Some might say “This will be challenging” we shall see.

The US telephony system only uses 10 digits how hard can it be !!!!